Refunds and Returns Policy
Effective Date: January 4, 2025
At Bailey V’s, LLC (“we,” “us,” or “our”), we strive to provide the highest quality baked goods and exceptional customer service. This Refunds and Returns Policy outlines the conditions under which returns and refunds may be issued for purchases made on our website, baileyvsbakery.com (“Website”).
1. Returns Eligibility
Due to the perishable nature of our products, we cannot accept returns for most items. However, we offer refunds or replacements in the following cases:
- Damaged Products: If your order arrives damaged or spoiled.
- Incorrect Orders: If you receive an incorrect item.
- Defective Products: If there is a manufacturing defect in the product.
To qualify for a refund or replacement, you must:
- Contact us within 48 hours of receiving your order.
- Provide proof of the issue (e.g., photographs of the damaged product and packaging).
2. Non-Returnable Items
We cannot accept returns or issue refunds for:
- Products that have been opened, consumed, or partially consumed.
- Products not stored or handled according to the provided instructions.
- Orders reported after the 48-hour window.
3. How to Initiate a Return or Refund
If you believe you are eligible for a refund or replacement, please follow these steps:
- Contact Us: Email us at [email protected] within 48 hours of delivery. Include the following information:
- Your order number.
- A detailed description of the issue.
- Photographs of the product and packaging showing the damage or defect.
- Review Process: Once we receive your request, we will review it and respond within 3 business days to confirm eligibility.
- Resolution: If your claim is approved, we will offer one of the following resolutions:
- Refund: Issued to your original payment method within 5-7 business days.
- Replacement: A new product shipped to you at no additional cost.
4. Costs and Fees
- Refunds: No additional fees apply for approved refunds.
- Replacements: Shipping costs for replacement products will be covered by us.
- Return Shipping (if applicable): In rare cases where a return is required, you will be provided with a prepaid shipping label.
5. Refund Processing Time
Refunds are processed to the original payment method within 5-7 business days after approval. Depending on your financial institution, it may take additional time for the funds to appear in your account.
6. Shipping Issues
We are not responsible for delays caused by shipping carriers or events beyond our control (e.g., weather, natural disasters). However, if your product is delayed and arrives in poor condition, please contact us to discuss a resolution.
7. Contact Us
For questions or concerns regarding this Refunds and Returns Policy, please contact us:
Bailey V’s, LLC
Email: [email protected]
Thank you for choosing Bailey V’s Bakery. We value your satisfaction and are committed to ensuring you enjoy every bite of our baked goods!